Responsible Gaming at jitaach

1. 18+ Age Restriction Policy

jitaach operates exclusively for adults aged 18 years and above. This is not merely a policy preference — it is a firm commitment to the safety of young people across Bangladesh. Gambling is an adult activity, and we take every reasonable step to ensure that minors cannot access our platform.

Why the Age Limit Matters

Young people are particularly vulnerable to developing harmful gambling habits. Research consistently shows that exposure to gambling before the age of 18 significantly increases the risk of problem gambling in adulthood. By enforcing a strict 18+ policy, jitaach helps protect the next generation from these risks while ensuring that our platform remains a responsible and trusted choice for adult players throughout Bangladesh.

How We Verify Age

During account registration, all players are required to confirm that they are 18 years of age or older. In addition, jitaach conducts Know Your Customer (KYC) verification checks that require players to submit a valid government-issued identity document — such as a National ID card or passport — confirming their date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended immediately, and any funds held in such accounts will be returned to the relevant payment method.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly encourage you to use parental control software to restrict access to gambling websites. Log out of your jitaach account after every session and ensure that your login credentials are never stored where children could access them. Do not share your username, password, or bKash / Nagad account details with anyone, including family members.

2. Recognising Problem Gambling

Gambling is intended to be a form of entertainment — a way to enjoy cricket, slots, bingo, and rummy alongside the thrill of competition. For the vast majority of players on jitaach, it remains exactly that. However, for some individuals, gambling can shift from a pastime into a pattern of behaviour that causes real harm. Recognising the early warning signs is the most important step toward getting it under control.

Common Warning Signs

Problem gambling can affect anyone, regardless of income, education, or background. The following patterns may indicate that gambling has moved beyond healthy recreation:

• Spending more money on gambling than you originally intended or can afford
• Gambling to recover losses rather than for entertainment ("chasing losses")
• Feeling anxious, irritable, or restless when you are not gambling
• Lying to family, friends, or colleagues about how much time or money you spend gambling
• Neglecting work, studies, family responsibilities, or personal health due to gambling
• Borrowing money — from friends, family, or financial institutions — to fund gambling
• Making repeated unsuccessful attempts to reduce or stop gambling
• Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties
• Gambling with money intended for rent, bills, food, or other essential household expenses
• Feeling guilt or shame after gambling sessions but continuing anyway

It is also important to recognise that problem gambling affects not just the individual player, but their family and social circle as well. If someone close to you appears to be exhibiting these patterns, encourage them to seek help and contact jitaach support on their behalf if appropriate.

3. Self-Assessment Checklist

Use the checklist below as a private, honest reflection on your own gambling habits. There are no right or wrong answers — the purpose is simply to give you a clearer picture of where you stand. Answer each question as truthfully as you can.

4. Player Protection Tools

jitaach has built a comprehensive suite of player protection tools directly into the platform. These tools are accessible from your account settings at any time and are designed to give you full, real-time control over your gambling activity — no waiting periods, no friction.

5. Self-Exclusion Programme

Self-exclusion is the most powerful tool available to players who feel that gambling has become, or is at risk of becoming, a serious problem. When you self-exclude on jitaach, your account is fully suspended — you cannot log in, deposit, place bets, or access any gaming content for the duration of the exclusion period you choose.

Available Exclusion Periods

jitaach offers self-exclusion periods to suit different personal situations. Choose the period that best reflects the level of break you need:

What Happens After Self-Exclusion

Once a self-exclusion is applied to your jitaach account, the following actions are taken immediately:

• Your account is suspended and all active sessions are terminated
• All pending promotional offers and bonus credits are cancelled and removed
• Marketing and promotional emails and SMS messages to your contact details are stopped
• Any remaining balance in your account is retained safely and can be withdrawn upon request
• Your exclusion is logged internally so that any attempt to create a new account using the same identity details will be detected and rejected

6. Deposit & Spending Limits

Setting financial limits is one of the simplest and most effective ways to keep your gambling within a budget that is comfortable for you. jitaach's limit tools work in real time, giving you immediate control over how much money flows into your gaming account — whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer.

How Deposit Limits Work

You can set a deposit limit at three time-frame levels:

• Daily limit: The maximum total amount you can deposit in any 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly limit: The maximum total you can deposit across any 7-day rolling window.
• Monthly limit: The maximum total you can deposit across any calendar month.

Once any of your limits is reached, the system will automatically decline any further deposit attempts until the applicable time window resets. You will receive a clear notification explaining why the deposit was declined.

Changing Your Limits

You may decrease your deposit limit at any time, and the new lower limit takes effect immediately. If you wish to increase a deposit limit, a mandatory 7-day waiting period applies before the higher limit comes into force. This cooling-off window is designed to prevent impulsive decisions made during a winning or losing streak from overriding a sensible spending plan you set when you were thinking clearly.

Loss Limits

In addition to deposit limits, jitaach allows you to set loss limits — a cap on how much you are prepared to lose in a given time period. Once your loss limit is reached, all wagering on your account is suspended for the remainder of that period. Loss limits follow the same decrease-immediately / increase-after-7-days rule as deposit limits.

7. Time-Out & Cool-Off Features

Sometimes all a player needs is a short, structured break to reset their perspective on gambling. jitaach's time-out feature is designed exactly for this purpose — a temporary suspension of gaming access that does not require permanent account closure.

Time-Out Options

Choose from the following time-out durations, all of which take effect immediately upon activation:

• 24-hour break: A one-day pause on all wagering, with account access restored automatically at the same time the following day.
• 7-day break: A full week away from gaming. Useful after a heavy losing session or when you feel you have been playing too frequently.
• 30-day break: A month-long cooling-off period. During this time, all promotional communications are also paused.

Reality Check Reminders

For players who do not want a full time-out but want to stay more aware of their session length, reality check reminders are available. Set alerts to appear every 30, 60, or 90 minutes during active play. Each reminder shows a clear summary of how long you have been playing and the total amount wagered in the session. You can then choose to continue or stop — the decision is entirely yours, but the information is always in front of you.

Session Time Limits

You can configure a hard session time limit — for example, 2 hours — after which the platform will automatically log you out at the end of the current game or betting round. This feature is particularly useful for players who tend to lose track of time during extended cricket match sessions or slot play. Session time limits reset each time you log in, ensuring that every individual session stays within your chosen boundary.

8. Getting Help & Support

If you believe that gambling is causing harm to you or someone you care about, please do not hesitate to reach out. Asking for help is a sign of strength, not weakness — and the sooner you take action, the easier it is to regain control.

Contact jitaach Support

Our dedicated support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). You can reach us via:

• Email: support@jitaach — plaintext only, this is not a clickable link
• Live chat: Available inside your jitaach account dashboard once you are logged in

When you contact us regarding a gambling-related concern, your message will be treated with complete confidentiality and directed to a senior member of our responsible gaming team. We do not judge, and we do not penalise players for asking for help — in fact, reaching out to us is one of the most constructive things you can do.

What Our Support Team Can Do For You

• Apply an immediate time-out or self-exclusion to your account
• Set up or lower deposit and loss limits on your behalf
• Provide guidance on responsible gaming resources available in Bangladesh
• Assist with account closure if you decide to stop gambling permanently
• Help you understand your account history, transaction records, and gaming activity
• Refer you to appropriate external support organisations if further help is needed

Additional Guidance for Family Members

If you are a family member or close friend of someone who you believe has a gambling problem, jitaach encourages you to reach out to us directly. With appropriate verification, we can discuss the options available — including whether a third-party exclusion request can be considered. We also encourage family members to seek their own support, as living with problem gambling in a household can be genuinely distressing.

Keeping Gambling in Perspective

For players who are currently enjoying jitaach without any concerns, here are a few simple principles to keep gambling a healthy and enjoyable part of your leisure time:

• Always set a budget before you start and treat any losses as the cost of entertainment
• Never gamble to recover money you have already lost
• Take regular breaks — even if you are on a winning streak
• Balance gambling with other hobbies, social activities, and responsibilities
• Never gamble when you are feeling stressed, upset, or under the influence of alcohol
• Keep track of how much time and money you spend each month — awareness is a powerful safeguard
• Talk openly with someone you trust about your gambling habits